What information should I include when asking for help?

Start with the add-on page or the guide matching your problem. If the suggested checks do not solve it, prepare a short, precise description.

• The affected download page and, if shown, the add-on version.
• Your simulator and version, and the method used: classic installer or Hub.
• The action you attempted, the result you expected and what actually happened.
• The exact error message and the checks you have already tried.
• A screenshot when it adds useful information, with personal details hidden.

For a Hub issue, add the application version shown in its settings. For Jumbo or order problems, use private contact and include your order reference if available; do not include payment-card details.

Never share your password or a sign-in code. If you are unsure where to ask, use the contact form to explain the problem to the team.

In the current Hub, Settings > Support > Copy report for support also prepares diagnostics. Review it before sharing through private contact; copying does not send it automatically.