Help & Support

• I have not received my account activation email

  Check your spam folder and the message shown after registration. Your account may already be saved even if the email could not be sent.

• How do I update my name, email address and account settings?

  Edit your details in Account settings and save the changes. Leave the password fields empty if you want to keep your current password.

• How do I secure my account with a passkey or two-step verification?

  Manage your sign-in methods under Security and keep recovery codes separately so you can use them if your usual device is unavailable.

• How do I manage Rikoooo news emails?

  Check your subscription in Account settings, confirm it if needed or unsubscribe from news emails.

• I cannot sign in: password, Google or passkey

  Recover access using the right sign-in method, without creating another account.

• I paid for Jumbo, but my access is not recognised

  Check the signed-in account, Jumbo status and order invoice before making another payment.

• Where can I find and download my Jumbo invoices?

  Open the relevant subscription under Jumbo and invoices. Previous periods and their invoices remain available in the history.

• How do I get started with Rikoooo Hub?

  Set up Hub on your PC and identify add-ons that support this installation method.

• How do I connect Hub to my Rikoooo account?

  Authorise your device in the browser, then return to Hub to finish signing in.

• The website does not open Rikoooo Hub. What should I check?

  Check the Windows application and your browser’s open-app prompt before trying the link again.

• Hub cannot find my simulator folder

  Run detection from settings and check that the add-on supports your simulator.

• How do I install an add-on with Hub?

  Check compatibility and requirements, start installation and confirm its result in the application.

• When should I use Repair in Hub?

  Restore an installation managed by Hub when its checks report a problem.

• How do I update an add-on installed with Hub?

  Refresh the catalogue and use the update action for the relevant installation.

• How do I check for an update to Hub itself?

  Use the Application section in settings and distinguish an available release from an installer that is ready.

• How do I uninstall an add-on managed by Hub?

  Remove the installation through Hub, after checking which simulator it belongs to.

• How do I refresh Hub information on my account?

  Synchronise from the relevant PC and check that Hub and your browser are using the same account.

• The catalogue is empty or Hub installation is unavailable. What should I check?

  Distinguish an empty catalogue from a connection problem or a package that cannot be installed.

• Hub says “Installed”, but the add-on does not appear in MSFS

  Check the selected simulator, installation folder and requirements before installing the add-on again.

• How do I free disk space used by Hub downloads?

  Remove downloaded archives and old update files to recover disk space without uninstalling your add-ons.

• Install later: find and process my request on the PC

  Use the installation queue and distinguish it from Save for later.

• Missing or Unverifiable requirements: can I install?

  Read informational requirements separately from package checks.

• Hub download waiting, interrupted or failed

  Distinguish waiting, pause and an error before retrying an operation.

• Prepare a Hub diagnostic report for support

  Copy diagnostics and describe the steps that reproduce the problem.

• How do I find my add-ons in My library?

  Find your downloads and saved selections, use the filters and distinguish website history from installations reported by the Hub.

• How do I follow updates for an add-on?

  Follow an add-on to find new releases under Needs attention. Marking an announcement as seen does not download or install the update.

• Apply for creator access

  A member account alone does not allow submissions: Rikoooo reviews your creator application first.

• Which add-ons can I submit with Rikoooo Creator?

  Check the content type, freeware rules and specific livery requirements before preparing your files.

• Prepare a draft and return to it later

  The submission has six steps. You can complete them gradually before sending the version to Rikoooo.

• Write your add-on description

  Give users the information they need to choose, install and use your creation.

• Add screenshots and choose a cover

  Build an accurate gallery with a clear main image and useful additional views.

• Prepare ZIP files and the installation plan in Architect

  Arrange the files to install and check the plan for every simulator you list.

• Understand ZIP security checks

  An available file tree, a pending scan and a validated file are different states.

• Declare compatibility and requirements

  Distinguish supported simulators, tests you have actually performed and any additional requirements.

• Provide the licence and permissions

  Explain where the files come from and establish redistribution rights, including for conversions and modifications.

• Submit a version and follow its review

  Use the summary to check your submission. Sending it starts the review, without immediately publishing the add-on.

• Respond to requested corrections

  Address Rikoooo’s feedback in a correction draft, then send the version for checking again.

• Prepare an update for a published add-on

  A new version has its own draft and progress, separate from the version currently available to users.

• Check compatibility before downloading an add-on

  Check the simulator, required version and dependencies on the download page.

• Rikoooo installer or Hub: which method should I use?

  Follow the method offered on the download page; classic downloads and Hub-managed installations are tracked differently.

• Ask a question, share feedback or report an add-on problem

  Use the download page for public discussions; account and payment requests belong in private support.

• What information should I include when asking for help?

  The download link, exact error and steps you followed make the problem easier to understand.

• A classic download stops or the file will not open

  Check the browser transfer, archive and any protection messages.

• Choosing a PC for MSFS 2020 or 2024: CPU, graphics card and memory

  MSFS hardware: compare the official CPU, graphics card and RAM requirements for your display, aircraft and VR use.

• Adjust MSFS graphics for steadier performance without lowering everything

  Use a repeatable flight to test useful settings and distinguish CPU, GPU and data-loading limits.

• Set up and tune PC VR in Microsoft Flight Simulator

  Check the headset and OpenXR first, then adjust resolution and smoothness in the simulator’s VR profile.

• MSFS storage, connection checks and troubleshooting an unstable add-on

  Separate installed files, streamed data and cache when investigating slow loading or a problem that appeared after adding content.

Install and troubleshoot add-ons for classic flight simulators.

• FSX, Prepar3D or FS2004: an installed add-on is missing

  Check the simulator version, destination and content type before reinstalling.

• Black cockpit or missing instruments in FSX and Prepar3D

  Distinguish an unpowered cockpit, a panel not included and incompatible instruments.