I paid for Jumbo, but my access is not recognised

Open Jumbo and invoices using the account you used for the order. The subscription and its invoices belong to that account; checking a different account can make a purchase appear to be missing.

• Jumbo active: return to the add-on page and start a new download while signed in.
• Payment to complete: open the order and check its invoice. If you have not paid, use the available payment action. If your payment provider already shows a charge, contact Rikoooo before paying again.
• Access suspended: ask support to check the situation.
• Expired or missing subscription: compare the signed-in account, the displayed period and your order confirmation. Creating a new account does not transfer an earlier purchase to it.

If your account overview says the status is temporarily unavailable, that does not confirm the absence of a subscription.

To request a check, contact Rikoooo with your username, account email address, order or invoice reference, payment date and the displayed status. Use this private form rather than posting those details in an add-on discussion. Do not include your password or full payment card number.