A classic download stops or the file will not open

This guide concerns a browser download. For a Hub operation, start with its Activity screen.

1. Open the browser’s download list. A file still downloading or marked interrupted is not ready to install.
2. Check free space on its drive. Restore the connection if needed and restart the download from the Rikoooo page.
3. If you receive an HTML page or sign-in message instead of the file, return to the add-on page, sign in and make a new request.
4. For a ZIP, wait for completion and extract it before starting the installer. Read the instructions if other files accompany it.

Speed and concurrent-download conditions depend on the access shown on the website. If you have Jumbo, check the account and its status in Jumbo and invoices.

If Windows or antivirus software blocks the file, record the detection name and exact message. Keep protection enabled and report it to Rikoooo with the add-on page. An opening error is not a reason to disable all PC protection.